Deleting your wanote account

日本語

Last updated: 19 September 2026

How to delete your account and the data stored with it, for wanote, the dog health record app.

1. From inside the app (fastest)

1. Open wanote and sign in
2. Open Settings from the bar at the bottom
3. Choose Delete account
4. Confirm it is you: re-enter your password, or sign in again if you use Google or Apple
5. Confirm, and the account is deleted straight away

2. By email

If you have already removed the app, or cannot sign in, write to us.

support@wanote.jp

Please write from the email address you registered with, with the subject "Account deletion". We will confirm it is you and delete the account within 30 days.

3. What is deleted

• Your pets, and every health, weight, toilet, vet visit, medication and preventive care record
• Photos you uploaded, including vaccination certificates
• Your AI consultation and report history
• The account itself

Deletion cannot be undone. Nothing can be restored afterwards.

4. What is not deleted

Stated plainly, so there are no surprises.

• Your subscription is not cancelled automatically. If you have Premium, cancel it yourself through the App Store or Google Play — billing is handled by the stores, not by us
• What you sent to the AI features may remain with Anthropic for a period under their own retention policy. We cannot delete it on your behalf
• Purchase records held by the App Store or Google Play belong to those stores and are outside our reach
• If you used a referral code, the code itself remains on the record of whoever else used it, so that the same code cannot be reused. Because referral codes are made from the start of your account ID, the code contains part of it. It does not contain your name or email address

5. Retention

Everything listed under "What is deleted" goes at the moment you delete the account. It does remain in the daily backups we keep in case of a failure for up to 14 days, after which it is erased automatically.

For how data is handled generally, see the privacy policy.

Wingrow Studio
Contact: support@wanote.jp