wanote Terms of Use

Last updated: 19 September 2026

These terms govern your use of wanote, an app for keeping a dog's health records, and the services around it (together, “the service”), provided by Wingrow Studio (“we”). By using the service you agree to these terms.

What the AI features give you is reference information. It is not a veterinary diagnosis.
If symptoms continue or you are worried, please be sure to see a veterinarian. Section 3 says more.

1. What the service is

An app for recording your dog's health, weight, toilet habits, vet visits, medication and preventive care, and for looking back over them in lists and charts.
AI features: health consultations, a written comment on the monthly report, reading vaccination and similar certificates, and working out a guideline feeding amount.
Reminders for medication and preventive care are scheduled entirely on your device.
The free plan shows ads. Subscribers to the premium plan see no ads.
We may change, add to, suspend or end parts of the service (section 9).

2. Your account

An account is required to use the service. You sign in with an email address and password, or with your Google or Apple account.
Please keep the details you register accurate.
Looking after your password and your sign-in details is your responsibility. We treat anything done through your account as done by you.
Only one device can stay signed in per account. Signing in on another device signs the first one out. Nothing you have recorded is lost.
If you are a minor, please use the service with the consent of a parent or legal guardian, including for any subscription or in-app purchase.
You can delete your account at any time from Settings → Delete account inside the app.

3. Important notice about the AI features

What the AI features give you is reference information. It is not a veterinary diagnosis.
This is not a medical diagnosis — it is reference information to help you judge whether a vet visit is needed. If symptoms continue or you are concerned, please be sure to see a veterinarian.
Do not let an AI answer take the place of examination, diagnosis or treatment by a veterinarian. In an emergency, contact a veterinary clinic rather than asking the app.

AI answers can be wrong. An AI assembles a plausible answer from the information it is given; it can produce something that is not true, or that does not apply to your dog.
The same goes for reading a certificate. Dates, vaccine names and other details can be read incorrectly, so please check and correct them yourself before saving. You can edit whatever it reads on the spot.
A calculated feeding amount is a guideline. Adjust it as your dog's condition and body shape change, and consult your veterinarian for details.
The app is not a medical device and is not intended to diagnose, treat or prevent disease. Do not use it as the basis for veterinary treatment or for any judgement of that kind.
What is sent to the AI is set out in section 3-1 of the privacy policy.
The AI features may be unavailable because of your connection, because a service we depend on is unavailable, or because of your remaining free allowance or tickets.

4. Prices and subscriptions

The service has a free tier and a paid plan (Premium). AI consultation tickets are not sold. Tickets are handed out free of charge through referral and campaign codes; we never charge for them (section 5).
The paid plan is an auto-renewing subscription. Unless auto-renewal is turned off at least 24 hours before the end of the current period, it renews automatically and your payment method is charged for another period of the same length.
Payment is taken by the App Store or by Google Play. We never hold your card number.
Cancel from the subscription settings of the store you bought it from. Nothing in the app cancels it. Deleting your account does not stop the billing.
Where a free trial is offered, its length, the price after it ends and the renewal terms are shown by the store before you buy. If you do not cancel before the trial ends, it converts to a paid subscription automatically.
Refunds for the paid plan follow each store's refund policy; we cannot refund you directly.
Prices and what each plan includes may change. We will say so in advance, and a change does not affect a period you have already paid for.
Cancelling the paid plan never deletes your records. The free plan's limit on how far back lists and charts reach does apply again.

5. Referral and campaign codes

We may issue codes that hand out AI consultation tickets or a free period. They work as follows.

The same code cannot be redeemed twice by one account.
An account can be referred only once, ever. Once you have redeemed one referral code, a second one — even somebody else's — will not work.
You cannot redeem your own referral code on your own account.
A campaign code cannot be entered in the code field on the sign-up screen. Enter it from the screen inside the app after signing in.
There is a limit on how many times the owner of a referral code is rewarded. Once that limit is reached, people redeeming the code still receive their own reward.
A free-period reward is held until your current premium period ends, if you already have one, and applied afterwards. A held reward expires after a set time.
A code can be active or inactive and has a cap on how many times it may be redeemed. We may deactivate a code at any time.
Rewards (tickets or free periods) cannot be exchanged for cash or anything else of value.

The following are prohibited. Arranging a referral between accounts you own or effectively control (referring yourself), entering codes by automated means, selling or reselling codes, and distributing a code in any way we did not intend.
Where we suspect any of these, we may withdraw rewards already granted, deactivate the code, and suspend the account.

6. Your content

What you record in the service — your records, memos, photos, certificate images — is yours. We acquire no rights in it.
We store and process it only as far as is needed to provide the service, and for no other purpose.
How it is handled, which providers receive it, how long it is kept and how it is deleted are set out in the privacy policy.
You can view, edit and delete your records inside the app at any time.
We do not guarantee that records lost to a connection failure, a device fault or an outage at a service we depend on can be recovered. Please keep your own copy of anything important.

7. Prohibited conduct

Anything unlawful or contrary to public order and morals.
Infringing our rights, another user's rights, or a third party's rights.
Unauthorised access, placing an excessive load on the service, reverse engineering, or otherwise interfering with how the service runs.
Using the service by automated means, including calling the AI features or entering codes.
Impersonating somebody else, or misrepresenting your eligibility to use the service.
Creating multiple accounts to collect free allowances, codes or rewards more than once.
Offering the service or its AI features to other people as a substitute for veterinary treatment or any other professional judgement.
Copying, republishing or selling anything obtained through the service without our permission.
Anything else we consider inappropriate.

8. Suspension and deletion of an account

If you breach these terms, we may without prior notice restrict features, withdraw rewards, and suspend or delete your account.
In that case we neither compensate for unused tickets handed out free of charge nor refund the remaining part of a paid plan, except where the law requires it.

9. Changes to, interruption of, and ending the service

We may interrupt all or part of the service without prior notice, for maintenance, because of a fault, because a service we depend on has stopped, or for any similar reason.
If we end the service, we will try to say so in advance, both in the app's notices and on this page.

10. No warranty

The service is provided as it is.
We do not warrant that the service will be uninterrupted or free of errors, that it fits any particular purpose of yours, or that an AI answer is accurate.

11. Limitation of liability

We are not liable for loss you suffer in connection with the service, except where we have acted intentionally or with gross negligence.
Where we are liable, our liability is limited to ordinary damages and does not extend to lost profits or to indirect or special damages.
If you are a consumer under Japan's Consumer Contract Act, any part of this section that Act makes void does not apply to you. Nothing in this section is intended to exclude our liability in full for breach of contract or for tort.

12. Intellectual property

Copyright, trade marks and other rights in the app and the service belong to us or to their rightful owners.
We grant you a non-transferable, non-exclusive right to use the app in accordance with these terms. These terms transfer no rights to you.

13. Changes to these terms

We may change these terms. For a significant change we will publish the new version on this page with an updated date, and also announce it in the app's notices. If you keep using the service after a change, you are taken to have agreed to the changed terms.

14. Governing law and jurisdiction

These terms are governed by, and construed in accordance with, the laws of Japan.
Any dispute between us arising out of the service or these terms shall be submitted to the exclusive jurisdiction of the district court having jurisdiction over our place of business as the court of first instance.

15. Contact

Wingrow Studio
Email: support@wanote.jp